Returns & Refund Policy
Flexible Solutions, Thoughtful Support & A Better Shopping Experience
At Vllaomreβ’, operated by Salt & Stone LLC, we want every purchase to feel simple, comfortable, and supported.
We understand that sometimes a product may not be the perfect fit for your space or expectations. When this happens, our team will carefully review your request and work with you according to the guidelines below.
1. Return Eligibility Period
Eligible items may be returned within:
30 days after confirmed delivery
To qualify for a return, products should generally meet the following requirements:
β Unused and in original condition
β Returned with original packaging and included accessories
β Free from damage, stains, or signs of improper handling
β Accompanied by valid order information or proof of purchase
Products that show signs of use, customer-caused damage, modification, or missing essential packaging may not be accepted.
2. Starting a Return Request πΏ
Before sending any item back, please contact our customer support team:
π§ Email:
service@vllaomre.com
Please include:
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Full name
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Order number
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Product name
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Reason for return
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Photos of the product if there is damage or an issue
Once your request has been reviewed, our team will provide the appropriate return instructions.
Please do not send items to an address shown on the original package unless confirmed by Vllaomreβ’.
Unauthorized returns may experience delays or may not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend checking your order shortly after delivery.
If your item arrives damaged, defective, or different from the product ordered, please contact us within:
72 hours after delivery
Please provide:
β Order number
β Clear product photos
β Photos showing the issue area
β Packaging photos
β Shipping label information when available
After reviewing the details, Vllaomreβ’ may provide an appropriate solution, including:
β¦ Replacement assistance
β¦ Refund support
β¦ Store credit
β¦ Other suitable resolutions
Minor differences caused by lighting, material texture, natural variations, or display settings may not be considered product defects.
4. Items That May Not Qualify for Return
Certain products may not be eligible for standard returns, including:
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Used or damaged products
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Items without original packaging
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Products missing included accessories
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Customized or personalized items
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Final sale products
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Items damaged due to improper use or storage
If you are unsure whether your product qualifies, please contact our support team before returning it.
5. Return Shipping Responsibility π¦
Unless an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, customers are generally responsible for return shipping costs.
Please note:
β Original shipping fees are normally non-refundable
β Customs charges and local fees are generally not refundable unless required by law
β We recommend using a trackable shipping service
Vllaomreβ’ cannot guarantee reimbursement for return packages lost or damaged during transportation.
6. Product Exchanges
We do not guarantee direct exchanges because inventory availability may change during the return process.
For faster assistance, we may recommend:
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Returning the eligible item
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Completing the return review
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Placing a new order for your preferred product
If your item arrives damaged or incorrect, please contact our team first so we can determine the best solution.
7. European Union Consumer Rights
Customers located in the European Union may have additional cancellation rights under applicable consumer protection laws.
Where applicable, eligible customers may request cancellation within the legally required timeframe after receiving their order.
Certain exclusions may apply, including customized products or items restricted under consumer protection regulations.
These legal rights remain separate from any additional benefits provided by Vllaomreβ’.
8. Return Review Process
After an approved return arrives at the designated return location, our team will inspect the product.
The review may confirm:
β The returned item matches the approved request
β The product condition meets return requirements
β Original packaging and accessories are included
β No additional damage or signs of use are present
You will receive confirmation after the inspection has been completed.
If a return does not meet the stated requirements, the refund may be adjusted or declined where permitted by applicable law.
9. Refund Processing β¨
Once a refund has been approved:
β The refund will be issued to the original payment method
β Processing may take up to 10 business days
β Additional time may be required depending on your bank or payment provider
If more than 15 business days have passed after refund confirmation, please contact:
π§ service@vllaomre.com
10. Missing or Delayed Refunds
If an approved refund has not appeared, we recommend:
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Checking your payment account again
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Contacting your bank or card provider
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Confirming whether the transaction is still processing
After completing these checks, please contact our support team and we will review the available information.
11. Order Cancellation Requests
Orders begin preparation shortly after purchase.
If you need to cancel an order, please contact us within:
12 hours after placing your order
π§ service@vllaomre.com
We will make every reasonable effort to assist.
However, cancellation cannot be guaranteed once the order has entered processing, packaging, fulfillment, or shipment preparation.
Support That Continues After Purchase π±
Thank you for choosing Vllaomreβ’.
We appreciate the opportunity to bring thoughtful home and lifestyle solutions into your space.
Our team is committed to handling every return and refund request with clarity, fairness, and care β helping you enjoy a more comfortable shopping experience from start to finish.